Privacy Policy

Last Updated: October 26, 2023

Welcome to GourmetGo! We are committed to protecting your privacy and ensuring that your personal information is handled with care and transparency. This Privacy Policy outlines how GourmetGo LLC ("GourmetGo", "we", "us", "our") collects, uses, stores, and protects the information you provide when you use our website, www.gourmetgo.com (the "Site"), our mobile applications, and our related services (collectively, the "Services"). By using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our Services. The types of information we collect depend on how you interact with us:

1.1. Information You Provide Directly to Us

We collect information you voluntarily provide when you:

  • Create an Account: When you register for an account, we may ask for your name, email address, password, phone number, and delivery address.
  • Place an Order: To process your food orders, we collect details about the items you order, your selected restaurant, your delivery address, and any special instructions.
  • Make a Payment: For order processing, we collect payment information. This is handled securely by our trusted third-party payment processors (e.g., Stripe, PayPal), and we do not store your full payment card details on our servers. We may retain tokenized versions for easier future transactions, as authorized by you.
  • Contact Us: When you reach out to our customer support team via email, phone, or through our website's contact form, we collect the information you provide to assist you. This may include your name, contact details, and the nature of your inquiry.
  • Participate in Surveys or Promotions: If you engage with surveys, contests, or promotional activities we offer, you may provide information such as your preferences, opinions, or additional contact details.
  • Provide Feedback or Reviews: Any feedback, reviews, or testimonials you submit about restaurants or our services will be collected and may be used to improve our offerings.

1.2. Information Collected Automatically

As you navigate and use our Services, we automatically collect certain information about your device and your activity. This includes:

  • Device Information: This may include your device's IP address, browser type and version, operating system, device identifiers (such as UDID or Advertising ID), mobile network information, and device settings.
  • Usage Data: We collect information about your interactions with our Services, such as the pages you visit, the features you use, the searches you perform, the restaurants you view, the time spent on our Site, referral URLs, and your clickstream data.
  • Location Data: With your permission, we may collect precise location data from your device to facilitate deliveries and provide location-specific features. We also infer approximate location from your IP address.
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity, preferences, and to enhance your user experience. For more details, please refer to our Cookies Policy.

1.3. Information from Third-Party Sources

We may receive information about you from third parties, such as:

  • Restaurant Partners: Our partner restaurants may share information with us related to your orders placed through our platform.
  • Third-Party Service Providers: Analytics providers, advertising partners, and fraud prevention services may share data with us.
  • Social Media Platforms: If you choose to log in to our Services using social media accounts (e.g., Google, Facebook), we will receive information from these platforms, subject to their privacy policies.

2. How We Use Your Information

We use the information we collect for a variety of business purposes, including:

  • Providing and Managing Services: To operate the Services, process orders, manage accounts, facilitate deliveries, and ensure you receive the food you ordered.
  • Improving and Developing Services: To analyze usage patterns, identify areas for improvement, develop new features, and enhance the overall user experience.
  • Communication: To send you important service-related notifications, order confirmations, delivery updates, and respond to your inquiries. We may also send you promotional emails or push notifications about new restaurants, special offers, or events, in accordance with your preferences and applicable laws.
  • Personalization: To tailor content, recommendations, and advertisements to your interests and past behavior.
  • Payment Processing and Fraud Prevention: To securely process transactions and to detect and prevent fraudulent activity.
  • Legal Compliance: To comply with legal obligations, enforce our terms and conditions, and protect our rights and the safety of our users and the public.
  • Research and Analytics: To conduct market research and statistical analysis to understand consumer trends and preferences.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

  • With Restaurant Partners: To enable them to fulfill your orders and provide customer service.
  • With Delivery Personnel: To facilitate the delivery of your order.
  • With Third-Party Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, data analysis, marketing assistance, customer service, and fraud detection. These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • For Legal Reasons: We may disclose your information if required by law, such as in response to a court order, subpoena, or government request, or when we believe disclosure is necessary to prevent harm, protect our rights, or investigate fraud.
  • In Connection with a Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security Measures

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These include:

  • Encryption: We use industry-standard encryption protocols (e.g., TLS/SSL) to protect your data during transmission.
  • Access Controls: We restrict access to your personal information to employees and service providers who need it to perform their job functions.
  • Regular Security Audits: We conduct periodic security assessments to identify and address potential vulnerabilities.
  • Secure Storage: Your data is stored on secure servers with robust physical and electronic safeguards.

While we strive to protect your personal information, please be aware that no security system is infallible, and no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Data Protection Rights

Depending on your location and the applicable data protection laws (such as GDPR or CCPA), you may have certain rights regarding your personal information. These can include:

  • Right to Access: You have the right to request access to the personal information we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal information we hold about you.
  • Right to Erasure (Right to be Forgotten): You may request that we delete your personal information under certain circumstances.
  • Right to Restriction of Processing: You can ask us to restrict the processing of your personal information in certain situations.
  • Right to Data Portability: You have the right to receive the personal information we hold about you in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
  • Right to Object: You can object to the processing of your personal information under certain conditions.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw that consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before fulfilling your request.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than your own. These countries may have data protection laws that are different from those of your country of residence. We take measures to ensure that your personal information is handled securely and in accordance with this Privacy Policy, regardless of the country to which it is transferred. This may include using standard contractual clauses approved by regulatory authorities for international data transfers.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to remove that information from our systems.

8. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices. Your continued use of our Services after any such modifications will constitute your acknowledgment of the modified Privacy Policy and your agreement to abide and be bound by it.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

GourmetGo LLC

Attn: Privacy Officer

518 Bryant St, Palo Alto, CA 94301, United States

Email: privacy.inquiries@nomadboss.com

Phone: +1 650-752-6281